The policy of Emergency-Me ("We", "Us", or "Emergency-Me") is to respect and protect the privacy and confidentiality of the information conveyed to Emergency-Me by clients who use Emergency-Me services, software and Internet tools. We will take such commercially reasonable actions as may be required under the circumstances to preserve the confidentiality of any information a client identifies as being proprietary and confidential in nature.
By its nature, Emergency-Me requires confidential data. This includes employee contact information (e.g. name, cell phone, email), medical information, and contact information for associates and family members. Emergency-Me intends to collect, retain, and disclose this Information only on a "need to know" basis, such as when first responders contact the call center because of an emergency.
We may collect and use aggregated and anonymized data derived from your use of our services. This aggregated data will not include any personally identifiable information and will be used solely for the purpose of improving our services, conducting analytical research, performance tracking, and benchmarking. By using our services, you consent to our collection and use of such aggregated data.
For example, we may analyze usage patterns to enhance customer experience or compile statistical information to understand service performance. This aggregated data may be shared with third-party partners to help improve products and services, but it will always be anonymized to ensure your privacy is protected.
Confidentiality is a major concern with any online system. Accordingly, several precautions have been taken to ensure that information is kept protected at all times. All information sent to and from Emergency-Me Internet applications is encrypted using an industry standard combination of secured socket layer (SSL) technology, digital certificates, two factor authorization and firewalls. These security features work together to provide customers with a mutually authenticated communications path. Mutual authentication helps to ensure that only legitimate customers can access the system, and that legitimate customers see only the information they are intended to see.
A cookie is a small file, stored on your hard disk, sent to your browser from a web server. Emergency-Me uses cookies to track your web session as you use the site, and the process of logging off deletes the cookie. Emergency-Me uses the cookie to be sure your data goes to your PC, not somewhere else. Emergency-Me does not put extraneous data in a cookie, and does not attempt to read other cookies on your PC. The website may provide erratic results if you choose to disable cookies on your browser. It is your responsibility to log off the Emergency-Me site when you have finished using it, to delete the cookie from the PC after each customer session.
Account access and passwords for each registered customer of Emergency-Me Internet Tools and software will be provided by the account subscriber. It is the subscriber's responsibility to protect and preserve the confidentiality of their password. Emergency-Me will not be responsible for any loss resulting from unauthorized access to a customer's account.
A PASSWORD SHOULD NEVER BE GIVEN TO ANY PERSON WHO THE REGISTERED CUSTOMER HAS NOT AUTHORIZED TO TRANSACT BUSINESS ON THE CUSTOMER'S BEHALF USING THE SITE RESOURCES.
ANY PERSON WHO IS GIVEN A CUSTOMER'S PASSWORD WILL HAVE ACCESS TO ALL OF THE CUSTOMER'S INFORMATION THAT IS STORED ON THE SITE AND MAY HAVE THE ABILITY TO CHANGE OR DELETE THAT INFORMATION.
Emergency-Me never resells, trades, leases or rents the personally identifiable information of our customers to other companies.
Where Emergency-Me (d.b.a. BenefitsUSA) is processing "Personal Information" for Customer as defined under the California Consumer Privacy Act of 2018 (Cal. Civ. Code §§ 1798.100 - 1798.199) and in connection with California consumers, the parties hereby agree that Emergency-Me is a "Service Provider", and Customer is the "Business". As your Service Provider, Emergency-Me will:
Emergency-Me stores data about the following persons on our system on behalf of Customer:
The following types of personal data are stored on the Emergency-Me system:
Emergency-Me call center team makes this information available to first responders and/or medical staff when they are contacted during an emergency. This includes: